Last updated: May 25, 2026 Effective: May 25, 2026
These are Navoura’s Terms of Service. We’ve written them in plain English. If anything is unclear, email us at support@navoura.app.
By using Navoura, you agree to these terms. If you don’t agree, please don’t use Navoura.
Navoura is a mobile app operated by Welcome Lane LLC (a Florida limited liability company). The app helps people understand patterns in their relationships through a combination of journaling, daily reflection questions, and AI-assisted analysis.
Mailing address:
Welcome Lane LLC PO Box 530361 St Petersburg, FL 33747 United States
This matters. Read it carefully.
Navoura is not:
If you are in crisis, including thoughts of self-harm, please contact:
If you experience or witness intimate partner violence, child abuse, or imminent danger to anyone, please contact local authorities and specialized services. The AI features in Navoura include safety language to surface these resources, but the app cannot replace professional intervention.
The “Translator” and “Fathom” features use an AI model (Claude, made by Anthropic) to generate observations about text you provide. AI output is not always accurate. It may be wrong, miss nuance, or misread tone — particularly across cultures, languages, or contexts unfamiliar to the model. Use your own judgment. The AI’s view of your relationship is never more reliable than your own.
You must be at least 16 years old to create a Navoura account. If you live in a jurisdiction with a higher age of digital consent, you must meet that age.
If you are between 16 and the age of majority in your jurisdiction (usually 18), you should have a parent or guardian review these terms with you.
You may not use Navoura if you have been previously banned or if your use would violate any applicable law.
You are responsible for:
If you believe your account has been compromised, email security@navoura.app immediately.
You may close your account at any time from the You tab. We will delete your data per our Privacy Policy.
You agree not to use Navoura to:
We monitor for abuse via anonymized usage metrics. If we believe you are using Navoura to plan harm, we may suspend your account immediately and, in cases involving imminent threat, may contact appropriate authorities.
Navoura offers a free tier with limited use, and two paid subscription tiers (Plus and Pro). Current pricing is shown in the app and may change with 30 days’ notice.
All paid subscriptions are processed through Apple’s App Store. By subscribing, you agree to Apple’s billing terms (https://www.apple.com/legal/internet-services/itunes/).
Apple handles all refunds for App Store purchases. Request a refund at https://reportaproblem.apple.com/
We do not issue refunds directly. We cannot reverse an Apple charge. We’re sorry — those are Apple’s rules, not ours.
If we offer a free trial, you will be charged the regular subscription price at the end of the trial period unless you cancel at least 24 hours before the trial ends.
We may change prices for new subscriptions at any time. For existing subscribers, we will notify you at least 30 days before any price change takes effect. You may cancel before the new price applies.
Paid tiers include daily soft limits on AI feature usage (Translator and Fathom). These limits are well above what a typical user needs. They exist to:
If you regularly bump against the daily limit and feel it is too restrictive, email support@navoura.app. We’re not trying to nickel-and-dime — we’re trying to keep the service viable.
We reserve the right to suspend or terminate accounts that exhibit clearly automated or abusive usage patterns.
You own your reflections, your notes, and anything else you write in Navoura (“Your Content”).
By using Navoura, you grant us a limited license to:
This license exists only to make the app work. We will never:
If you delete Your Content or your account, this license ends, except for backups which are purged on a rolling 30-day basis.
Navoura’s brand, name, logo, app design, source code, AI system prompts, daily questions, and marketing materials are owned by Welcome Lane LLC and protected by copyright, trademark, and other intellectual property laws.
You may not:
You may take screenshots of your own content for personal use, including sharing on social media.
Navoura uses these third-party services. Your use of Navoura is also subject to their terms:
We are not responsible for the actions or policies of these third parties, though we choose them carefully and review them annually.
Navoura is provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law, including:
We don’t promise that using Navoura will improve your relationships, prevent conflict, fix communication problems, or produce any specific outcome. The app is a tool. What you do with it is up to you.
To the maximum extent permitted by law:
Some jurisdictions don’t allow these limitations. In those places, our liability is limited to the maximum extent permitted by law.
Nothing in these terms limits liability for: gross negligence, willful misconduct, fraud, or anything that cannot legally be limited (such as personal injury caused by our negligence in certain jurisdictions).
You agree to indemnify and hold harmless Welcome Lane LLC, its officers, employees, and affiliates from any claim, damage, loss, or expense (including reasonable attorneys’ fees) arising from:
You may stop using Navoura at any time by deleting your account from the You tab.
We may suspend or terminate your access if you:
We will give you reasonable notice before termination unless the violation is serious enough that immediate action is required for safety or legal compliance.
When your account is terminated, you lose access to paid features and Your Content stored on our servers (subject to the 30-day backup window in the Privacy Policy). Content stored only on your device remains on your device until you delete it.
Before filing any legal claim, please email support@navoura.app and give us 30 days to try to resolve the issue.
These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-laws principles.
Any legal action must be brought in the state or federal courts located in Pinellas County, Florida, and you consent to personal jurisdiction in those courts.
You and Welcome Lane LLC agree to resolve disputes individually, not as part of a class action. This waiver does not apply where prohibited by law.
If you are in the EU or UK, these dispute resolution provisions apply only to the extent allowed under your local consumer protection laws. You retain the right to file claims in your local courts.
We may update these terms over time. For material changes:
Continued use of Navoura after a change means you accept the new terms. If you don’t accept them, stop using Navoura and delete your account.
The “Last updated” date at the top of these terms shows when they were last changed.
These terms are written for a beta launch (TestFlight) of Navoura v0.1. They are not legal advice. Have an attorney review before relying on them for a public commercial launch.